All tagged Emergency Services

The South Wales Tri-Service Public Service and Joint Emergency Control Centre: An Evaluation

This study involves a multi-method evaluation of the development of a Tri-Service Public Service and Joint Emergency Control Centre in South Wales. South Wales Police (SWP) have identified that the lack of a ‘joined up’ approach to emergency service provision is resulting in inefficiency and a poor response service to the public. The force have already developed a single, highly efficient Public Contact Centre with modern technology